Frequently Asked Questions
How to find and read the serial number on your bicycle
Serial Number Format. Serial Number Location. The serial number on your Black Ops bicycle is permanently stamped on the frame. Record Your Serial Number. Recording the serial number of your bicycles is a good idea for several reasons:. 1. Theft Prev
What is your warranty policy?
We offer a lifetime warranty for our steel and alloy frames and 1-year coverage for forks, parts, and components. You can view our full warranty policy here.
Sizing
We offer 20", 24", and 29" wheel size options. You can check out our height suggestions for these sizes below:. 20" - 4'2"- 5'4" / Ages 8-12. 24" - 4'10" - 5'6". 29" - 5'4" and up
Can I order from Black Ops directly?
Unfortunately, we do not have a direct-to-consumer sales platform. Black Ops products can be purchased through one of our Black Ops retailers throughout the US.
Can I buy replacement decals for my Black Ops frame?
The decals on all Black Ops bicycles are applied before the final clear coat during painting. This method ensures seamless integration with the bike's frame, enhancing its appearance and durability. However, because of this integration, replacing the
How can I get touch up paint?
Unfortunately, we've had to discontinue offering touch-up paint for our bicycles due to the complexities of import regulations and the product's short shelf life, posing challenges in maintaining a consistent supply. However, your best option now is
Are Black Ops bikes and parts available in other countries?
Black Ops is currently only available through retailers in North America.
Do you provide kickstands for your bikes?
Currently, we do not offer kickstands specifically for our bike models, including the SpecOps series. However, there are universal options that might fit your needs. We suggest visiting your local bike shop, where they can provide suitable kickstands